If you think that paying the price for super-premium products is a way to avoid ingredients WE don't want - like corn syrup - think again. After reading the fine print ingredients when I got it home, I recently discovered that the pint of Haagen-Dazs gelato that I paid about $5 for was made with corn syrup. I wrote to complain and was a bit taken aback by their response shown below. Let's forget that he called me Ms Raffle instead of Mr Raffle, and misspelled Karo syrup. Can we talk about arrogance?
According to Haagen-Dazs, corn syrup is a "kitchen friendly" ingredient. Is Lard also kitchen friendly? I think they really mean "bottom-line friendly." The thing that concerns me is that I like Haagen-Dazs Ice Cream, and I don't think it contains corn syrup ... yet. But I don't want to have to read the fine print to make sure I am not getting ingredients I don't want.
No apology for my dissatisfaction. No refund. No suggestion that if I prefer to avoid corn syrup as an ingredient (as many people do), I try their other products. Shame on Haagen-Dazs!
Dear Ms. Raffle,
Thank you for your email regarding Häagen-Dazs®. We appreciate the time you have taken to pass your comments on to us. The use of corn syrup goes along with the Häagen-Dazs® philosophy of using only "kitchen-friendly" ingredients. Corn syrup can be found in the kitchen and has many uses such as, pecan pie, apple butter, glazed pork, Asian b.b.q. sauce, balsamic vinaigrette, chocolate chunk cookies and many other desserts and food products.
At this time there is no intention to remove corn syrup from our ingredients. Corn Syrup is a common house hold ingredient like Kayro Syrup. I will be happy to report your comments and concerns to the appropriate department for review.
We hope that your questions and concerns have now been sufficiently answered. Should you require additional information, please feel free to contact us.Thank you again for contacting us.
Consumer Response Representative